ECW Network & IT Solutions is an established Managed Service Provider located in Deerfield Beach, FL servicing an established client base from local businesses to others around the country.
We are looking to fill the position for Helpdesk IT Engineer to work Level 2 and above helpdesk requests.
This position requires someone who is a self-starter with the ability to apply their technical knowledge in order to troubleshoot, resolve, and recommend IT solutions to best support clients covering various industries.
Provide technical support to clients by researching and answering technical questions, troubleshooting issues, maintaining workstation and LAN performance, while maximizing computer system capabilities by studying customer’s application. Additionally, the position will be responsible for making additional recommendations to the Manager of Support Operations, as leads arise, and all tickets worked will be reported in a timely manner.
- Must be able to critically think beyond break/fix, communicate well, and work in a team-based environment.
- Provide technical support to clients by researching and answering technical questions and troubleshooting issues.
Required Skills and Qualifications:
- At least 3 years of Professional IT experience with a minimum of Level 2 proficiency
- Past Managed Service Provider (MSP) experience extremely preferred
- Excellent Customer Service
- Problem Solving Skills
- Excellent verbal and written communication
- Proficiency with Windows Server environments, Active Directory, Group Policy, Office 365
- Proficiency with all Windows Operating systems
- Proficiency with Office suites
- General hardware knowledge
- PC Proficiency
- System Administration
- Software Testing
- Proficiency with LAN/WAN – Switches, routers, firewalls (Cisco/Sonicwall/Fortinet experience a plus)
- Experience with backup solutions, managed anti-virus,software testing and technical documentation
- Help Desk experience preferred
- Must also have reliable transportation
- Competitive Wages
- Health Insurance Benefits
- Paid Time Off
Job Type: Full-time
- Professional IT: 3 years
- Driver’s License