Client Feedback

Patrick Lutz

Patrick Lutz

As a Florida based company, our preparation for a remote workforce began with our Business Continuity Plan for hurricanes several years ago. To meet the need of taking our workforce remote in the event our offices are unavailable, ECW designed and implemented our entire technology plan including end user laptops, voice over internet phones, and redundant cloud computing for all of our servers. As a complement to 24 x 7 support, ECW also provides real time monitoring for all systems to protect our company from computer fraud and abuse by external hackers. As a healthcare company with connections to insurance companies and hospitals, information security is paramount to our clients and the ECW technology model has passed all of our client mandated risk assessments and compliance certifications. Overall, we give ECW the highest mark for all of our vendor partners and we would highly recommend their services.

Suzanne Panico, CFO

Suzanne Panico, CFO

We have been a client of ECW for the past 4 years. As with many relationships this one has developed and improved over time. We know we can rely on the team at ECW to handle our service tickets quickly and accurately the first time. More complicated issues are elevated to staff who consistently win my trust over and over again. Most recently during the COVID 19 outbreak, we had to quickly move the majority of our staff offsite to work remotely. This involved procuring laptops, setting workstations up offsite and training these same staffers how to use these devices safely from their homes. ECW wins 5 stars for their commitment to getting this done for our Company as quickly and efficiently as possible and for continuing to respond quickly to ongoing service requests even after moving their own staff offsite to work remotely. I truly feel they are an integral part of our Company’s success.

Thomas Kozyra

Thomas Kozyra

Eric Weast and the team at ECW Network & IT Solutions were essential during our company’s recent transition to a remote work model. They quickly assessed what we needed to successfully work from home, equipped our entire staff, and ensured that our systems and processes would not have any disruptions during the transition. They went above and beyond in serving our business and continue to provide excellent customer support when needed.

Thomas Kozyra

Mary Kay McGann

The ECW team has been hugely helpful with getting our employees up and running during this unprecedented time. I’ve heard positive feedback from several on our team about their positive, friendly demeanors and helpfulness. They’ve been proactively explaining how to connect and troubleshooting common issues in advance for the members of our team that have never worked from home before. I realize all of your other clients are probably in similar situations and that must be difficult. But your team has not let any strain they may be under show – they’ve been great. Thank you!

Thomas Kozyra

CDA InterCorp, LLC

ECW Network & IT Solutions is a great resource for IT support. ECW has managed to keep our network secure and support our ever changing needs. During the COVID-19 pandemic we were able to seamlessly transition many of our employees from an office to home environment while keeping our safety measure in place. Thank you ECW for your continued years of service and commitment to safeguarding our infrastructure.
cda-intercorp

Thomas Kozyra

Gregory Marshall

“I would like to take a moment to thank you for your excellent service as well as your suggestions on how to improve the efficiency of the computers in my company.

We have had the misfortune of having several computer ‘experts’ in our offices, offering a myriad of solutions and suggestions that, in the end, were simply expensive and unnecessary.

You on the other hand were candid, efficient and knowledgeable. An added bonus, was that you actually showed up on time and completed your task.

You have taken the anxiety out of hardware and software glitches that impact our company from time to time.

Thank you and keep up the good work.”

usmetals

Thomas Kozyra

Nick Perrotti

“I just wanted to take the time to thank you for your continued support and extremely timely responses to any and all issues we have had since you have been in charge of our IT requirements.

Both you and your team are the best IT resource we have had in place in the past 10 years.

You have done a tremendous job keeping us up to date and ahead of the curve no matter the task at hand.”

Thomas Kozyra

David Williams

“Over the past two years, we have used ECW Network and IT Solutions for a myriad of projects. This includes regular support for six of our pharmacies, planning and implementation of system upgrades and new pharmacy deployments, as well as providing our company guidance for our future IT strategy. During the IT strategy discussions, ECW recommended that we commit to a virtual environment, which we have now deployed in 5 pharmacies, with 5 more scheduled for 2010, we have started planning for a data warehouse project and we have increased productivity through paperless systems.

Throughout all of the above projects, Eric and his staff have been very professional, extremely efficient, and it has been a pleasure to work together. And on the financial side of business, the contract terms and pricing that ECW has offered has led to easy to understand pricing and consistency for each new project or support agreement, which has assisted our department in better planning of out IT support spend.

In closing, it has been a pleasure working with a group of professionals that charge a fair rate, respond quickly and competently to issues, and assist with corporate planning.

I hope this helps with your decision to use ECW Network and IT Solutions, and feel free to contact me with any questions.”

Thomas Kozyra

Mark Henninger – Klewin Construction, Inc.

“Trust is difficult to gain, and even more to maintain; trust is earned. Over the past 3 years, ECW has earned our trust as a valued vendor for IT Solutions. When we searched for an IT provider, we were still recovering from a data and security breach which put us out of service for nearly a week. ECW helped us set our systems up such that similar incidents cannot happen in the future. Since then, ECW has continued to provide cutting edge solutions to increase productivity and streamline our IT needs.”